Payment Policy

At RS 35 Garage, we aim to provide a secure, smooth and transparent payment experience for all customers. This Payment Policy explains the accepted payment methods, currency, security measures and terms related to payments made on our website.

1. Accepted Payment Methods

We accept the following payment options on www.rs35garage.com:

Credit Cards (Visa, MasterCard, American Express)
Debit Cards (Supported Malaysian banks)
Online Banking / FPX
E-Wallets (GrabPay, Touch ‘n Go, Boost, ShopeePay, or as supported by our payment gateway)
Buy Now Pay Later (BNPL) – if enabled by the payment provider
Cash on Delivery (COD) – Available for selected products and locations only

Available payment methods may vary depending on your location, product type or promotional campaigns.

2. Currency

All prices and transactions on RS 35 Garage are processed in Malaysian Ringgit (MYR / RM).
Product prices are displayed in RM and may be inclusive or exclusive of taxes, as stated on the product page.

3. Payment Security

All online payments are processed through secure and trusted payment gateways.
We use SSL (Secure Socket Layer) encryption to protect your personal and financial information.
RS 35 Garage does not store your credit/debit card details, CVV numbers or banking credentials.

Your payment information is handled with the highest level of security.

4. Order Confirmation

Orders are considered confirmed only after successful payment (except for COD orders).
After successful payment, you will receive an order confirmation email or SMS.
If payment is unsuccessful, the order will not be processed.

5. Cash on Delivery (COD)

COD availability depends on delivery location and product eligibility.
Additional COD handling charges may apply.
RS 35 Garage reserves the right to restrict or cancel COD orders to prevent misuse.

6. Pricing & Taxes

All product prices listed on the website are subject to change without prior notice.
Any applicable taxes (such as SST) will be shown during checkout or on the invoice.
In case of incorrect pricing due to technical errors, RS 35 Garage reserves the right to cancel the order.

7. Failed or Pending Payments

If your payment fails or remains pending:

Any deducted amount is usually automatically reversed by your bank or payment provider within 5–10 working days.
If the amount is not credited back within this period, please contact us with your Order ID and payment reference.

📧 Email: support@rs35garage.com
📌 Subject: Payment Issue – Order ID

8. Refunds & Cancellations

Refunds are handled as per our Refund & Return Policy.
Approved refunds will be credited to the original payment method within 5–10 working days, depending on your bank or payment provider.
For COD orders, refunds may be processed via bank transfer or store credit, where applicable.

9. Fraud Prevention & Payment Disputes

RS 35 Garage reserves the right to verify customer details for high-value or suspicious transactions.
Orders suspected of fraud, misuse or unauthorized payments may be cancelled without notice.
Chargebacks or disputes raised without contacting our support team may lead to account suspension.

10. Contact Us

For any payment-related questions or concerns, please contact:

RS 35 Garage
Email: support@rs35garage.com
Phone: +6011-21005753
Website: www.rs35garage.com
SSM Company No: 202603001483 (003809114-K)