Return & Refund Policy
At RS 35 Garage, we strive to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines the conditions, process, and timelines for returns, replacements, and refunds.
By placing an order on our website, you agree to the terms mentioned below.
1. Eligibility for Returns
A return or replacement request will be accepted only if:
The product received is damaged, defective or incorrect
The request is raised within 7 days of delivery
The product is unused, unwashed and in its original condition
Original packaging, tags, invoices and accessories (if any) are intact
2. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
Products damaged due to misuse, negligence, or improper handling
Items showing signs of wear, washing, or alteration
Customized, personalized, or made-to-order products
Products returned after the specified return period
Clearance, discounted or sale items (unless defective or damaged)
3. How to Request a Return
To initiate a return or refund request:
Email us at [your email address] within 7 days of delivery
Mention your order number and reason for return
Attach clear photos or videos showing the issue
Our team will review the request and respond within 24–48 business hours with further instructions.
Returns sent without prior approval will not be accepted.
4. Return Pickup / Shipping
If the return is due to a damaged, defective, or incorrect item, RS 35 Garage will arrange a return pickup or reimburse shipping costs (where applicable).
If the return is due to any other reason, the customer will bear the return shipping cost.
5. Refund Policy
Once the returned product is received and inspected, refunds will be processed within 7–10 business days
Refunds will be credited to the original payment method
Shipping charges are non-refundable, unless the return is due to our error
Please note: Banks or payment gateways may take additional time to reflect the refund in your account.
6. Replacement Policy
Replacement requests are subject to product availability
Replacements will be shipped only after verification of the returned item
No additional shipping charges will be applied for approved replacements
If a replacement is not available, a refund will be processed instead.
7. Damaged or Missing Items
If your order arrives damaged or incomplete:
Contact us within 24–48 hours of delivery
Share unboxing photos/videos as proof
Failure to report within this timeframe may result in rejection of the request.
8. Order Refusal & Failed Delivery
Orders refused at the time of delivery without valid reason are not eligible for refund
If an order is returned due to incorrect address or multiple failed delivery attempts, re-shipping charges may apply
9. Changes to This Policy
RS 35 Garage reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
10. Contact Us
For any questions regarding returns or refunds, contact:
RS 35 Garage
Email: admin@rs35garage.com
Phone: +6011-21005753
SSM Company No: 202603001483 (003809114-K)