Shipping Policy
At RS 35 Garage, we aim to deliver your orders safely and on time. This Shipping Policy outlines our shipping methods, timelines, charges and other important details.
1. Shipping Locations
RS 35 Garage currently ships orders to:
West Malaysia
East Malaysia
International Shipping (Contact for further inquiry)
If your location is not serviceable, you will be notified during checkout.
2. Order Processing Time
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All orders are processed within 1–3 business days (excluding Sundays and public holidays).
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Orders placed after [cut-off time, 2:00 PM] will be processed the next business day.
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During high-demand periods (sales, promotions, holidays), processing times may be slightly extended.
You will receive an order confirmation email once your order is placed and a shipping confirmation email once it has been dispatched.
3. Shipping Methods & Delivery Time
Estimated delivery times begin after the order has been shipped, not when it is placed.
| Shipping Type | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 business days |
| Express Shipping (if available) | 1–3 business days |
Delivery times may vary based on location, courier partner, weather conditions or unforeseen circumstances.
4. Shipping Charges
Shipping charges are calculated at checkout based on:
Delivery location
Package weight and size
Selected shipping method
Free Shipping may be available on orders above RM 1000.00 or during promotional periods.
Any applicable shipping fees will be clearly displayed before payment.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order using the courier partner’s tracking link provided.
6. Delivery Partners
We work with reliable third-party courier and logistics providers to ensure safe and timely delivery. Delivery schedules are subject to the courier partner’s operational policies.
7. Delayed or Failed Deliveries
While we strive to meet delivery timelines, delays may occur due to:
Incorrect or incomplete address details
Natural disasters or extreme weather
Courier service disruptions
RS 35 Garage is not responsible for delays caused by factors beyond our control, but we will assist you in tracking and resolving delivery issues.
8. Incorrect Address or Undeliverable Orders
Please ensure that your shipping address and contact details are accurate.
If an order is returned due to an incorrect address or failed delivery attempts, re-shipping charges may apply.
RS 35 Garage is not responsible for orders lost due to incorrect address information provided by the customer.
9. Damaged or Missing Items
If your order arrives damaged or incomplete:
Contact us within 24–48 hours of delivery
Provide clear photos/videos of the package and product
We will investigate and arrange a replacement or resolution as per our policy.
10. International Shipping (If Applicable)
For international orders:
Delivery times may vary by country
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
RS 35 Garage is not responsible for delays caused by customs clearance
11. Changes to This Shipping Policy
RS 35 Garage reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.
12. Contact Us
For any shipping-related questions or concerns, please contact:
RS 35 Garage
Email: admin@rs35garage.com
Phone: +6011-21005753
SSM Company No: 202603001483 (003809114-K)